So I guess AnyDesk changed their plans (for the worse) and TeamViewer is the same awfulness as usual; despite having maybe the most robust software. ConnectWise so far has been nice but the iOS app is horrible and I still feel like the pricing is high. So... anyone.... someone? Please help me out here. This is getting ridiculous. Really would rather not have to play the firewall and IP game either btw, as some devices are moved between networks. What remote control/access/desktop software do you use or recommend, and how has your experience been? We would primarily be using it for unattended access or remote support on preconfigured devices. These are shared desktop devices. We don't need a quick simple way for end users to install, we need a reliable way to keep the system monitored and accessible. Thanks so much to anyone who even offers suggestions; it's been a pain trying to sort through all the outdated threads and complex pricing and "contact us" quotes. Edit: thanks so much for the suggestions everyone! nice to see such a response! TeamViewer, LogMeIn, CW Control or SplashTop from msp Like a lot of you I am looking into all of the Logmein alternatives. Splashtop is going for only $60-$100/user/year and seems to have all of the features that I need. That seems really low compared to the other big names out there. So what is the catch? Is there something I'm missing here? Other things I've used and looked into: Teamviewer - No MSI package until the $3,000 tier. Still limited to just 3 sessions at that tier. $1,500 tier to get 'better performance' Screenconnect - I like Screenconnect but the mobile app kills it for me. It's just terrible. I use remote access software on touchscreen most of the time. I don't need a lot of the features some of these come with. I'm in a ~100 machine windows SMB environment and I just need to be able to view and control the machines when I'm not there. Edit: So I've been demoing it for a couple hours here and already found a fatal flaw. You can't password protect the settings for the application on the client side. A user can double click on the icon in their system tray to bring up the settings, and then click "Log Out." This causes the computer to disappear completely from your console... No, not just show as "offline" the computer will completely disappear POOF. Well, back to the drawing board boys! Page 2
 18 Kommentare Good morning all! I have seen plenty of posts about Logmein being the devil and I'm joining the jump ship bandwagon. I am looking to switch from the 250 computer Central license to the same number of systems on either Connectwise or Splashtop Remote support and would appreciate some feedback. I want to evaluate based on: Quality of remote control session (Speed, sound, image quality) Ease of use for users (this will be used to allow users to access their own desktop as well as by IT) Quality of extra features (patching, remote command line, etc.) Management of installs, deployment, and settings Any opinion on anything I'm missing here Really appreciate any insight you can give on this. Searched around, and not a lot of chatter it seems about Splashtop. I'm looking to do remote support/assistance for a small number of clients with LOW technical skills. So looking for something easy for them. I'm doing more support than sys admin stuff really. Just need a good method to demonstrate how to do something specific or fix some small problems. I do need to be able to voice chat, but video and file transfer isn't necessary. What pros/cons ? Page 2
40 Kommentare I got quoted $150 per year per license to have my end users have the ability to work from home. That's $60k a year just to have 400 users with WFH capability. Then I was offered a "discount" of 50% off and another 33% off to quote 20k per year for WFH. I was asked what I am currently paying LogMeIn so they can give me a quote. The whole experience didn't feel genuine. It was almost like working with Kesaya or a Logmein sales rep. I need SSO and for that I need their enterprise license and premium doesnt support SSO but provides you with 50 WFH licenses. I was ok with moving to enterprise fir SSO but they have no WFH with enterprise plan. I know one of the main reasons ppl switched to splashtop was pricing but the wfh pricing is a deal breaker. What are you guys paying for splashtop with wfh ? I did a trial and ported about 10 users over. It's great thus far. I paid the $199/year for 50 endpoints just to check it out. LogMeIn was always a backup for me but I went from paying the same $199/year to being billed $750/year. Page 2I have a client that has decided late in the game that 4 out of their 5 employees need to work from home. I told them the cheapest most effective way was to just purchase splashtop. So far everything works. Since it is so significantly cheaper that TV and LMI, im thinking about using it for my on demand remote support solution. Which do you prefer and why? How much do you pay per tech with your current remote-access solution? I used to use LogMeIn a lot, years ago, and loved it. Using Splashtop now as it's the remote support tool my current job was already using and it's great! Clean user interface. Options well laid out. Solid performance - but then LogMeIn was like that too! So I'm not really sure which one I prefer. Are there any features either one has that the other lacks? I haven't looked at the pricing recently but I hear they're both similar. We only need two Splashtop licenses ($289 CAD per tech). It's interesting that each tech can only have 10 unattended access installations. Feels a bit restrictive but in reality I only need about 2-3 anyway, so it's fine. Edit: LogMeIn is a total rip-off now! $1,500 for unattended access to 10 machines, vs $289 with Splashtop? Talk about price gauging. https://i.imgur.com/iKOUIEE.png Why would anyone choose LogMeIn over Splashtop when it's nearly 6 times the price in this specific situation?! |
