Datamax e-class mark iii e-4204b top not working năm 2024

Products affected: SendPro® Online, PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

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Solution 1: Ensure that the printer driver is installed
Solution 2: Ensure that the roll in the Datamax MK III printer is correctly installed
How do I reset my Datamax printer?
How do I reset my network settings on my E Class Mark III?

Issue

The Datamax MK III printer will not print labels.

Cause

There may be an issue with the Datamax MK III printer or an issue in the Windows operating system.

Resolution

Solution 1: Ensure that the printer driver is installed

See To install the printer.

Solution 2: Ensure that the roll in the Datamax MK III printer is correctly installed

With the roll sitting between the two green pressure brackets [1], make sure of the following:

The roll feeds from the top
The labels are facing up and the glossy backing paper is facing down
The roll feeds under the two green guides [2]
The leading end of the roll rests on the black and green roller [3] inside the printer

If the leading end of the roll sticks out of the printer when the cover is closed, press start/pause on the cover of the printer once. This causes the leading end of the roll to position itself at the end of the container.

How do I reset my Datamax printer?

Within the menu for Printer Diagnostics, access Printer Settings > Datamax > Restore Factory Defaults. Note: This action inputs characters into the Raw Data Direct field.